3D Repo

Join our award-winning team and disrupt the global technology space!

Senior Account Manager

Employment Type: Full-Time
Location: United Kingdom
Salary: Competitive (dependent on experience) + equity + pension

3D Repo is looking for a highly motivated sales professional to join our award-winning team. Our ideal candidate is someone looking for a challenging sales role within the construction software industry who has proven ability in the full sales lifecycle. Experience in software/technology sales is essential and prior experience within the construction or CAD/BIM software industry would be desirable.

You will be reporting to both the Commercial Director directly and working closely with our award‐winning and highly skilled engineering team here in the UK.

Responsibilities

  • Managing customer accounts
  • Qualifying new opportunities
  • Securing demonstrations/meetings with key decision-makers
  • Closing new business
  • Consulting with prospects to define a solution and create a proposal
  • Attending events and trade shows
  • Presenting at events

Opportunities

  • Work with the AEC industry’s biggest companies and high-profile projects
  • Work within a zero red tape environment
  • Great impact and recognition globally
  • Technical training and personal development

Opportunities

  • Work with the AEC industry’s biggest companies and high-profile projects
  • Work within a zero red tape environment
  • Great impact and recognition globally
  • Technical training and personal development

Bonus Skills

  • Construction industry knowledge
  • Experience with CAD / BIM software
  • Experience with CRM software and procedures

Customer Success Manager

Employment Type: Full-Time
Location: London, UK
Salary: Competitive (dependent on experience) + equity + pension

3D Repo is looking for a highly motivated Customer Success Manager to support our existing user base and find out how new customers can benefit from the platform.

The role is primarily about supporting our customers’ needs and implementation of 3D Repo; being the first port of call and anticipating their requirements. When not helping customers you will be creating training courses and videos as well as helping our Product Manager and Software Developers to define, test and launch new features within the platform. This will be an opportunity for someone working in the construction industry to apply technical understanding in the digital sector, or for an experienced Customer focussed professional to move into an exciting industry.

3D Repo is an innovative Software-as-a-Service (SaaS) platform built with a mission to democratise visual information for the Architectural, Engineering & Construction industry and use that to resolve issues in Health & Safety, Design, Planning and Cost before, during and after the building phase. Your drive to understand and help our customers deliver their projects will be key in achieving this. Our customers include some of the most prestigious architecture, engineering and construction (AEC) companies such as Arup, Atkins, Balfour Beatty, Gammon Construction, HOK, KPF, Mace, Mott MacDonald, Skanska, etc.

Requirements

  • AEC related degree or equivalent knowledge
  • Passionate about technology
  • Good customer service skills 
  • Willingness to learn and grow 
  • Able to work in the UK
  • Excited to learn new skills and work closely with all sides of the business

Bonus skills

  • Customer Success experience in the AEC software industry
  • Understanding of REST APIs and integration platforms (eg MS Power Automate) 
  • Experience with BIM software (Revit, ARCHICAD, Tekla)
  • Experience in video editing

Responsibilities

  • First-line customer support via email and intercom
  • Proactive support of existing customer base
  • Testing new functionality prior to release
  • Liaising with development to fix known bugs/issues
  • Creating technical videos & support documentation
  • Developing and administering training courses 
  • Assisting the Product Manager in defining new functionality 
  • Assisting in pre-sale demonstrations
  • Working with Sales team to identify new business opportunities within existing client accounts

Opportunities

  • Work with the biggest and most prestigious companies in the AEC sector on high-profile projects in a globally recognised startup
  • Work with the absolute cutting edge technology in the sector
  • Define new workflows within the business to streamline processes
  • Demonstrate and speak at a number of industry events
  • Great impact and recognition globally
  • Technical training and continuous personal development 
  • Improve your digital credentials

About 3D Repo Ltd

3D Repo is a multi-award winning spin-off from Virtual Environments, Imaging and Visualisation at University College London backed by Sussex Place Ventures, a £30m VC fund fully owned by London Business School. The team has developed a cutting-edge SaaS platform, blurring the boundaries between 2D GIS and 3D BIM online. Instead of architects, consultants and contractors sharing massive proprietary files in a costly and time consuming manner, they can simply point their web browser to an encrypted online repository in order to examine all project stages virtually in 3D, even on mobile devices. Over the past 2 years, 3D Repo worked on several prestigious projects with blue chip companies such as ARUP, Balfour Beatty, British Telecom, Costain, Crossrail, Highways England, HP and SAP among others. 3D Repo has been named one of Top 20 UK Tech Innovators by Growth Business.

In 2014, 3D Repo won the MongoDB World Innovation Award, the UCL Bright Ideas Award and the Breakthrough Information Technology Exchange Award. In 2015, 3D Repo won Cognicity Challenge by Canary Wharf Group as well as Innovate UK, Horizon2020 and EIT Digital grants. In 2016, 3D Repo was shortlisted for the Best Investment in Disruptive Tech 2016 Awards by the UK Business Angels Association and won Highly Commended prize in the worldwide Information Technology Awards by the Institution of Engineering and Technology (IET). In 2017, 3D Repo won the Premier Award in Digital Innovation by the Chartered Institute of Building and was shortlisted for the British Construction Industry Awards in the Product Innovation category.

Location

London, United Kingdom

Headcount

17 full-time employees

Working Hours

Flexible working with core hours
between 11am and 4pm